This proprietary model uses qualitative research with both customers and client-facing staff. The result is a clear understanding of how you’re perceived by your customers (your brand) vs. staff beliefs.
Some of the information included in the report:
- Candid feedback in multiple areas including marketing position, client satisfaction, etc.
- Actionable information to use in strategic planning, business development, marketing and staff education
- Observations and recommendations included in a full report and onsite presentation