Customer Satisfaction


This proprietary model uses qualitative research with both customers and client-facing staff. The result is a clear understanding of how you’re perceived by your customers (your brand) vs. staff beliefs.

Some of the information included in the report:

  • Candid feedback in multiple areas including marketing position, client satisfaction, etc.
  • Actionable information to use in strategic planning, business development, marketing and staff education
  • Observations and recommendations included in a full report and onsite presentation